Shipping & Delivery Policy

Within India:

• We deliver to all serviceable PIN codes across India.

• Estimated Delivery Time: 4–5 working days from dispatch.

• Shipping charges apply to all domestic orders and are calculated at checkout.

International Shipping:

• We ship to most countries worldwide.

• Estimated Delivery Time: 10–15 working days from dispatch, subject to customs clearance.

• International shipping charges are calculated at checkout.

Shipping charges are not included in product prices. Applicable charges are shown during checkout.

Hastkala does not offer free shipping on domestic or international orders. Shipping charges are non-refundable once an order has been dispatched.

Domestic Orders (within India): All prices displayed on the Hastkala website are inclusive of applicable GST. No additional taxes or duties will be charged upon delivery for domestic orders. Neither Hastkala nor our delivery partners will request payment of additional GST or taxes after an order is placed. Please ignore any fraudulent emails, messages, or calls requesting such payments and contact customer support if you receive them.

International Orders: Import duties, VAT, customs charges, or local taxes imposed by the destination country are the customer's responsibility.

Orders are processed within 1–3 business days after successful payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day. Processing may take longer during sale periods or festive seasons.

After placing your order, you will receive an order confirmation email and/or SMS with your order details. If any information is required, our customer support team will contact you.

Once dispatched, you will receive a Shipping Confirmation Email and/or SMS containing the courier partner details, tracking/AWB number, and estimated delivery date. You can use the tracking number to track your shipment.

Estimated delivery timelines are mentioned on each product page. Domestic orders generally arrive within 4–5 working days, while international orders arrive within 10–15 working days after dispatch.

Delays may occur due to remote locations, holidays, weather conditions, courier delays, or customs clearance.

Track your shipment using the tracking link and AWB number shared after dispatch. Contact customer support if you experience tracking issues.

Requests to change the shipping address must be made within 24 hours of placing the order.

Address changes are not possible after dispatch.

Courier partners will make multiple delivery attempts. If delivery fails due to an incorrect address, recipient unavailability, or refusal to accept the shipment, it may be returned to Hastkala.

Re-shipping charges may apply.

If your package is damaged or tampered with, do not accept it if the damage is significant. Take photographs and contact customer support within 24 hours of delivery.

If your order has not arrived within the expected delivery timeline, contact our customer support team. We will coordinate with the courier partner to resolve the issue.

Please ensure your shipping address and contact details are correct while placing your order.

Hastkala is not responsible for delays caused by incorrect or incomplete information.

1st Floor, Yashwardhan Building, Ram Maruti Road, Thane West, Thane - 400602

customercare@hastkala.com

+91 88289 85252

Monday to Saturday, 10:00 AM to 7:00 PM