Exchange & Cancellation Policy

At Hastkala, customer satisfaction is our top priority.

We offer an exchange facility under the conditions mentioned below. Please read this policy carefully before placing your order.

Exchange Period: Customers may request an exchange within 7 days from the date of delivery.

• Damaged or defective products.

• Incorrect product delivered.

• Manufacturing defects.

• Size exchange requests (subject to stock availability).

• All exchange requests are subject to verification and approval by the Hastkala Quality Team.

• Customized or personalized products.

• Altered or stitched garments.

• Sarees with fall, pico, or blouse stitching completed.

• Blouses purchased separately.

• Accessories, jewellery, handbags, and footwear.

• Gift cards.

• Clearance or final sale products unless received damaged or defective.

• Any item marked as 'Non-Exchangeable' on the product page.

Products must be unused, unworn, unwashed, in their original packaging, and returned with all original tags, labels, and accessories intact. Products showing signs of use, stains, perfumes, makeup marks, or damage after delivery may not qualify for exchange.

Contact customer support with your Order Number, registered email or mobile number, reason for exchange, and photographs if the item is damaged or incorrect.

After approval, our courier partner will arrange pickup wherever reverse pickup is available. If not, you may be asked to ship the product to our warehouse. Once received and inspected, the replacement product will be dispatched.

Shipping charges paid during the original purchase are non-refundable. No exchange or shipping charges apply if the exchange is due to a damaged, defective, or incorrect product delivered by Hastkala.

Shipping or handling charges may apply for customer-requested size exchanges.

After successful quality inspection, the replacement product is generally dispatched within 2–4 business days. Standard shipping timelines will apply.

Hastkala reserves the right to reject exchange requests if the product is used, damaged after delivery, missing original tags or packaging, requested after the 7-day exchange period, or belongs to a non-exchangeable category.

Orders can only be cancelled before dispatch. Once shipped, orders cannot be cancelled. Eligible orders may be exchanged in accordance with this policy.

1st Floor, Yashwardhan Building, Ram Maruti Road, Thane West, Thane - 400602

customercare@hastkala.com

+91 88289 85252

Monday to Saturday, 10:00 AM to 7:00 PM