Privacy Policy
Last updated: July 2026
Overview
At Hastkala ("Hastkala", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website.
By accessing or using our website, you agree to this Privacy Policy.
Information We Collect
We collect information you provide when visiting our website, placing an order, creating an account, or contacting us.
The information we collect may include:
• Personal Information
• Full Name
• Email Address
• Mobile Number
• Shipping & Billing Address
• PIN Code
• Payment Details (processed securely through payment partners)
• Order History
• Account Login Information
Automatically Collected Information
• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Pages Visited
• Time Spent on Website
• Cookies and Similar Technologies
How We Use Your Information
We use your information to process and deliver orders, manage your account, provide customer support, send order updates, improve our website and services, personalize your shopping experience, prevent fraud, comply with legal obligations, and send promotional communications where permitted.
Information Sharing
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
At Hastkala, we respect your privacy. We do not sell, rent, trade, or share your personal information with any third party for marketing, advertising, or commercial purposes.
Your information is used solely for processing your orders, providing customer support, and enhancing your shopping experience.
Where necessary, limited information may be shared with trusted payment gateway providers and courier/logistics partners solely for processing payments, fulfilling orders, and delivering your purchases. These partners are required to maintain confidentiality.
Except where required by law, Hastkala will never disclose your personal information without your consent.
Payment Security
All online payments are processed through secure payment gateway providers. Hastkala does not store your card details, CVV, UPI PIN, or banking credentials. Payment transactions are protected using SSL encryption.
Data Retention
We retain your information only as long as necessary to process orders, provide support, comply with legal obligations, resolve disputes, and enforce our policies.
Marketing Communications
With your consent, Hastkala may send promotional emails, SMS, WhatsApp messages, sale alerts, new collection updates, and exclusive offers. You may opt out at any time.
Your Rights
You have the right to access, update, or correct your information, request deletion of your personal data (subject to legal requirements), withdraw marketing consent, and contact us regarding privacy concerns.
Children's Privacy
Our website is intended for individuals legally capable of entering into binding contracts. Users under 18 years of age should use the website under the supervision of a parent or guardian.
Third-Party Links
Our website may contain links to third-party websites. Hastkala is not responsible for their privacy practices or content.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised 'Last Updated' date.
Contact Us
1st Floor, Yashwardhan Building, Ram Maruti Road, Thane West, Thane - 400602
Monday to Saturday, 10:00 AM to 7:00 PM